Vivery platform users fall into 3 categories:  Network Administrator - typically employees of a food bank, they manage network settings including map design, naming of data fields, and other customizations. They manage all organizations, locations, programs, and users in their network. Organization Administrator - typically employees or volunteers a...

To change a location name, click Locations in the left navigation menu. Select a location by clicking its name. On the Location Details page, above the Location Details tab, click the Edit icon next to the location’s current name.    Type the desired name in the text area, then click Save Changes when finished.   NOTE: Changing a location name chang...

The change log is a record of all adjustments made to a location or program profile. On the Change Log page, you can view changes to location and program details, filter these changes, and view the status of changes as the network reviews them.    Accessing the Change Log  To access the change log, click Change Log in the left navigation menu. From ...

Understanding the Information Hierarchy The first step in managing your network or organization is to understand how information is organized. Our data is structured in a hierarchy starting with Networks, then Organizations, then Locations, and finally programs. Networks and Organizations are account structures that can manage items contained beneat...

Time zones are indicated in a map listing in the Operating Hours section, and in General Information. The Vivery platform automatically applies a time zone to locations based on their address. Time zones can be edited in the General Information of the Location Details page. From the Home page, click Manage Locations in the row with the location to a...

Adding Links to a Location Profile The Action Links section allows you to add custom links to a location’s map listing. Custom links can be added to direct people to additional support offerings, applications, online ordering, social media profiles, important files, and more. These links appear in the Take Action section of a location page. The plat...

Understanding Location and Program Contacts There are two types of contacts that can be entered on the Vivery platform: primary location contacts and primary program contacts.  Location contacts often refer to administrators, office staff, or other individuals who may be able to answer general questions about the location and its program’s offerings...

If a public-facing map user enters search criteria that generates no search results, they see a message letting them know that their search yielded no results. To help direct them, Vivery offers customization options for the “no search result” message.  To view or change the “no search result” message, click Settings in the left navigation menu, the...

The Location Description section allows you to add information about the location, mission, or other details that neighbors may find useful. Adding a location description is a great way to help people be better informed and more at ease about visiting a location for assistance.   NOTE: A location overview applies to the overall location, not its ind...

Global or Network administrators can control the names of filters and other items displayed on the Vivery platform and map using Display Settings.  This allows networks to tailor the platform to suit their specific terminology and vernacular.  Changing names affects how filters, categories, and program details are displayed on maps and in the Vivery...

All Vivery users are able to view the entire portal in either Spanish or English. This changes the entire user interface including all headers, buttons, and text not entered by a user to appear in Spanish or English.   NOTE: Only default text not entered by Vivery users will be translated. Text such as information entered into profiles, names, title...

Users can configure whether they are notified of changes. Users can choose to enable or disable in-platform notifications in addition to email notifications. Automated email digests summarizing changes can be set to immediately, daily, or weekly. These configurations are specific to each user, and not to all network admins within the network. To adj...

Tags are categories or designations that are applied to entities within a network. Network administrators can apply tags to organizations, locations, and programs within their network.  Tags are created in the Tag Management area of the platform and can be used as search filters on the map or as a descriptor only visible within the platform. They ca...

Vivery offers several ways to control what information is visible on maps. Three main ways to control visibility are through the Activation Status, Network Visibility setting, or by requesting a full deletion. Activation Status Deactivating an organization, location, or program hides that information from all Vivery maps, including out-of-network ma...

Network administrators within the Vivery have access to claim codes and claim links for all affiliated organizations within the platform. Claim codes connect organization staff or volunteers to the correct organization upon request. Claim codes and links never expire and can be used with many users within the same organization. To access an organiza...

Freshness Badge FAQs What is a Freshness Badge? Freshness Badges are small icons on location profiles and automated websites that let neighbors know that the information on the profile is up to date. With each profile update, a Freshness Badge is renewed for 120 days. What if my information hasn’t changed? Can I still keep my Freshness Badge? Absolu...

A location is a physical place where food programs or other services are offered.  Each active location will appear as a pin and listing on associated maps. One organization may have many locations, while others may just have one. To create a new location, click Locations in the left navigation menu. Click the green +Add Location button in upper-rig...

The Program Status indicates whether a program at a given location is active or inactive. Active programs appear on Vivery maps, while inactive locations do not.  Programs that need to close for a short time or otherwise do not want their information to show on Vivery maps may choose to inactivate their program profile without losing their details. ...

The Program Overview field allows you to share information about a specific program within a location, its purpose, and what sets it apart from other programs. Adding an overview is a great way to help people seeking services understand what they could receive from a program and help them feel prepared to visit.    NOTE: A program applies to an indi...

Global or network administrators can enter information about their network, customize the login page, set advanced features, and upload network data.   Editing Your Network To access the Network Settings page, click Settings in the left navigation menu. From the list of settings options, click Network Settings. From the About Your Network section, y...

To enable an automated website, click Automated Websites in the left navigation menu, then click Activate Location in the dropdown menu. If you have admin access for more than one organization, select the organization  for which you would like to enable a website under Activate Locations.    Click the Enabled bubble to activate an automated website ...

Network administrators can customize the login page that Network, Organization, and Location Administrators see when logging in to the Vivery platform.    NOTE: Preview changes at any time by clicking Preview Page near the top right corner of the Custom Login Page.    To customize the login page, click Settings in the left navigation menu, then clic...

Programs represent the activities or services that occur at a location and appear on Vivery map search results under the location’s general information. Programs of all types such as SNAP signup, educational courses, case management, non-food distributions and more are supported. To create a new program, click Locations in the left navigation menu. ...

Location announcements are brief important messages that appear prominently on a location’s map profile. Location announcements can be used for many purposes. They can be used to announce emergency closures, sudden changes in service, health and safety protocols, and more.   NOTE: Location announcements have a character limit of 900. If the announce...

Location features identify offerings and special accommodations available at a location. Listing location features helps neighbors to know if your location suits their needs. You can indicate things like wheelchair accessibility, proximity to public transit, parking availability, seating, and more.  To set location features, click Locations in the l...

To get started using Vivery, you will need to claim your location. Claiming a location connects your user account to the correct organization or location. Every organization admin receives a custom claim link from noreply@vivery.org in the following format:  https://manager.vivery.org/GetHelp/XXXXXXXXXXXX   NOTE: Every claim link is specific to one ...

If a program is designed to cater to a specific audience or demographic, that can be indicated on map listings. While this is not used for a filter, this can guide people to services that suit their needs, while avoiding programs for which they don’t qualify.  Program Audiences may include veterans, families, people in the LGTBQIA+ community, people...

The Announcements section allows you to share any special or important information that may be helpful for people interested in participating in your program. Use this area to share instructions on changes in health/safety protocols, updates to service offerings, etc. Click Locations in the left navigation menu, then type the name of the location in...

Adding Images Photos can be added to the location profile to help the listing stand out from others in the search results. Providing images that guide agency patrons through using a service is a great way to help them feel at ease and prepared. Adding images of your front door, entryway, parking lot, or other applicable area can resolve confusion on...

Network admins can add links to resources such as documents, web pages, or videos to the home page of the Vivery portal for every organization in their network. These links appear in the Network Resources section and the content is dependent on the network’s needs and goals.  To add network resources, click Settings in the left navigation menu, then...

To add a new user to Vivery, click User Management in the left navigation menu to open the List of Users page.   NOTE : The type of user you will be able to add is dependent on your own user type. Network admins can add other network admins, organization admins, or location admins to any organization in their network. Organization admins can add org...

Editing User Information Once a user is added, their name, phone number, and roles can still be edited if necessary. Roles can also be adjusted to change the information a user can access. To manage users, click User Management in the left navigation menu. This opens the List of Users page. Find a name in the list of users by scrolling or using the ...

  Networks can create one or several maps. Maps can show your entire network or cater to a specific service type or category, like a mobile food distribution, hot meal site, or shelter for example. When creating a new map, you can copy an existing map’s settings or create a new map from scratch. Copying an existing map can save you time in configuri...

The location address is one of the first things to verify when editing a location. This field controls the placement of the location’s pin on the map. Incorrect information can cause confusion or frustration for neighbors seeking assistance.  Generally, the location address will be added to your profile by the food bank during the initial map launch...

To leave the Vivery platform and view an automated website as a user would view it, click Automated Websites in the left navigation menu and then select Manage Websites. Click the Visit Website button in the top right corner.  Once on the website page, you may copy the URL from the top of the browser. This URL can be shared in emails, other digital ...

After you have enabled an automated website, you can further customize it by adding a logo, headline, images, and more.   NOTE : The automated website must first be enabled to customize it.    Accessing the Manage Websites Page To customize your website, click Automated Websites in the left navigation menu, then click Manage Websites.   Adding a Log...

By default, the Change Log displays all changes arranged by Changed Date, with the most recent changes at the top of the list. You can reorder the Change Log by clicking the title of any field (column), or you can narrow results by adding filters.  To filter entries in the change log, click the Change Log icon on the left navigation menu to open the...